REFUND & RETUNS POLICY

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Return / Refund / Exchange policy

At Modesta Matilda, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure a fair and straightforward process for returning an item or receiving a refund.

Return Policy

  • Time Frame: Customers are eligible to return an item within 30 days of receiving it.
  • Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, altered, or damaged will not be accepted for return.
  • Process: To initiate a return, please contact our customer service team at hello@modestamatilda.com.au with your order number and reason for return. We will provide you with instructions on how to send back your item(s).
  • Exclusions: Please note that due to hygiene reasons, we cannot accept returns on hijabs that have been worn. Sale items are also non-returnable and non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@modestamatilda.com.au and send your item to the provided return address.

Refunds

  • Inspection: Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the item returned.
  • Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
  • Shipping Costs: Please be aware that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.