FAQ’s
IS MODESTA MATILDA AVAILABLE OFFLINE ?
Currently, we sell our products online but we allow local pick-ups as well Sometimes we participate in events with MM stalls or pop-up stores. Please follow our social media to stay up-to-date about our pop-up store.
HOW TO ORDER ?
Select the products that you want > Add to cart > Put your address > Select your shipping method > Proceed to checkout
CAN I PICK UP MY ORDERS ?
Yes, if you live in the Perth metro area, you may pick up your product and save shipping costs. In some cases where you ordered more than 100 dollars, we may deliver free to your doorstep in Perth, Western Australia around a 45 km radius from Perth CBD.
If you live in Perth, WA and wanted to collect or delivered free, Please select local pick up when you checkout your products
CAN I CANCEL MY ORDER?
You may cancel your order within 24 hours, that is normally the cooling period before we send out parcels. In such case please email us to claim a refund.
DO YOU ALLOW EXCHANGES?
We allow exchange if you are local and can visit us and exchange, or you may ship back to us the wrong product and pay again for new shipment. Please email us to discuss your exchange matter and make plan.
HOW WILL MY ORDER BE DELIVERED TO ME?
By Australia Post or Star Truck, or any other similar fright company.